The effects of open access on member satisfaction and intentions to remain in an HMO.
摘要：
:This study is the first empirical test of the strategic importance of member autonomy and open access in a managed care environment. The model utilized in this study assesses the relative importance of autonomy in selecting specialists (open access), service convenience, value/pricing, and HMO resources on member satisfaction with care and intentions to remain with the HMO.
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DOI：
10.1097/00004010-200010000-00004
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年份：
2000
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